Customer Support

Every invoice from Tradeasia includes detailed remittance instructions. After payment, please email remittance details to your sales representatives or contact@chemtradeasia.com to ensure your transaction is applied correctly. For any additional billing questions, feel free to reach out to the same address.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll help find the most appropriate resolution for your case.

Our technical support team is available to assist with product specifications, application guidance, and troubleshooting. You can reach our support team through submit a General Inquiry form through the Contact Us page, or you may contact us directly via contact@chemtradeasia.com or (+62) 877-6100-1633 for assistance. We also provide technical data sheets and safety documentation for all our products.

You can contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.